I ordered the bracelet and received the wrong one. I contacted you and you sent me the correct one right away and also a shipping label to return the wrong one. I was very happy with the customer service I received. And I’m very happy with the bracelet I received.
I order often as the hazel wood necklaces really help with my son's mouth ulcers. I ordered two this go around and one of the clasps broke the first day he put the new one on.
Hi Dana,
If you haven't already, please write us at contact@hazelaid.com about that broken clasp! :)
Thanks,
Biran
Thanks for the feedback, and indeed that is a very real consideration for parents to take into account. The Pop Clasp is designed to open easier, allow for it to come off if snagged but not break open at the safety release on the edge behind the clasp (which isn't repairable). However for parents with little ones who are adept at finding it with their little hands and pulling it off, the Twist Clasp is probably a better option. It won't come off as easily if tugged but still has the safety release for if it were caught in a serious manner.
Hopefully that helps everyone as they make their selection! :)
Thanks again,
Brian
I loved the necklace it seemed like it was helping but sadly it broke the second week already. I expected it to last a lot longer honestly. My son was not rough with it at all, he never pulled on it or did anything that would cause it to break so I was quite disappointed.
Hi Kathy,
All of our items are covered by a 90 day warranty against defects, if you shoot us an email at contact@hazelaid.com we can look at setting you up with a replacement. :)
Brian
This clears up our kids' mild eczema like a charm. Fantastic and can't believe for the price and convenience of it all the efficacy it has proven for us. SO grateful. I tell everyone all the time about both the baltic amber and the hazelwood from this company.
This is the only brand of amber necklace I will buy! It’s worked for all of my kiddos. Great quality and helps so much with teething!
Could not even wait for this to come in the mail.
I have gotten a new one for each of my kids, so this is my 3rd purchase. Always great! I recommend to all my friends! I'll never purchase from anywhere else!
Hi Payton, thanks for writing, this helps highlight a very important issue of how these items are used. It's important not to place a necklace or anklet around the wrist of a very little one for this exact reason as they are likely to place it in their mouths, which is both a choking hazard and also not something they were designed to withstand. This also is why we do not offer a bracelet style for children. If they are very little, we recommend using an anklet or doubling a necklace around their leg under their clothing (needs good skin contact and keeps it out of their hands and mouth).
It sounds like in this case the safety mechanism pulled open. If you email us at contact@hazelaid.com we can get you set up with an at-cost replacement (or even a free replacement if it turns out there was a defect of some kind, please send us a photo of the point where the wire came open).
Thanks again,
Brian
Super happy with this necklace. Purchased one for my toddler as well, and they are great quality.
Not sure if I just got a faulty necklace or if they’re not quality - but this morning this was laying in my baby’s crib broken like this . I do think my baby’s the thing pain has been better wearing it .
Hi Carolee,
Thanks very much for writing and I'm so sorry about that. That is definitely a defect in the claps itself and highly unusual. Please email us at contact@hazelaid.com for an immediate replacement.
Thanks again,
Brian
My 4 month was chewing on his hands and drooling a lot. As soon as I put his Amber necklace on, the drooling stopped!
Received a few months back and only worn it a few times and then the clasp just cracked off. Paying $40 for an item and they will not fix the clasp for me without having to pay to get it fixed. I’ve made many purchases and I wish the customer service would be better. The other time I had a bracelet just broke apart all over the store. What a mess. I think I will have to start looking elsewhere.
Hi Amy,
Thanks for reaching out, I can see our team wrote back to your initial email regarding a repair but possibly there was a miscommunication: We're not able to repair these (they're made in Lithuania where authentic Baltic amber comes from) but we do replace the whole necklace for free if it broke due to a defect, which clearly seems to be the case based on your description of what took place. It looks like we were just waiting for you to write back to verify the details but we have them here so that works! :)
We'll double-check your shipping address hasn't changed via email and get the replacement shipped to you.
Thanks again,
Brian
Hi Deanna,
Thanks for writing and I'm sorry that's happened. :/
Please email us at contact@hazelaid.com so we can work on a fix for you.
Thanks again,
Brian
I have bought many for my friends kids, but for some reason this one had a few fragile beads that broke... it was for a teething newborn
Hi Rachel,
Thanks for writing and I'm so sorry about that. As useful as it is, Baltic amber is also fairly fragile. It's possible that something happened to it in transit that more than one bead in a row was cracked like that. :/
But we have a 90 day warranty on all of our products, if you write to us at contact@hazelaid.com with your order number we'll get you a free replacement ASAP! :)
Thanks again,
Brian
I don't know what the difference is between the dark amber and the yellow amber, but for me, the dark amber did not work as well as the yellow.
That is 100% correct, the lighter the color of the amber, the more releative succinc acid 'power' it has. Dark Cognac is going to be perhaps half as powerful as the yellow & white Milk & Butter / Super Butter beads.