Symptom Search

Thanks for the feedback, and indeed that is a very real consideration for parents to take into account. The Pop Clasp is designed to open easier, allow for it to come off if snagged but not break open at the safety release on the edge behind the clasp (which isn't repairable). However for parents with little ones who are adept at finding it with their little hands and pulling it off, the Twist Clasp is probably a better option. It won't come off as easily if tugged but still has the safety release for if it were caught in a serious manner.

Hopefully that helps everyone as they make their selection! :)

Thanks again,

Brian

Hi Kathy,

All of our items are covered by a 90 day warranty against defects, if you shoot us an email at contact@hazelaid.com we can look at setting you up with a replacement. :)

Brian

Hi Payton, thanks for writing, this helps highlight a very important issue of how these items are used. It's important not to place a necklace or anklet around the wrist of a very little one for this exact reason as they are likely to place it in their mouths, which is both a choking hazard and also not something they were designed to withstand. This also is why we do not offer a bracelet style for children. If they are very little, we recommend using an anklet or doubling a necklace around their leg under their clothing (needs good skin contact and keeps it out of their hands and mouth).

It sounds like in this case the safety mechanism pulled open. If you email us at contact@hazelaid.com we can get you set up with an at-cost replacement (or even a free replacement if it turns out there was a defect of some kind, please send us a photo of the point where the wire came open).

Thanks again,

Brian

Hi Carolee,

Thanks very much for writing and I'm so sorry about that. That is definitely a defect in the claps itself and highly unusual. Please email us at contact@hazelaid.com for an immediate replacement.

Thanks again,

Brian

Hi Amy,

Thanks for reaching out, I can see our team wrote back to your initial email regarding a repair but possibly there was a miscommunication: We're not able to repair these (they're made in Lithuania where authentic Baltic amber comes from) but we do replace the whole necklace for free if it broke due to a defect, which clearly seems to be the case based on your description of what took place. It looks like we were just waiting for you to write back to verify the details but we have them here so that works! :)

We'll double-check your shipping address hasn't changed via email and get the replacement shipped to you.

Thanks again,

Brian

Hi Deanna,

Thanks for writing and I'm sorry that's happened. :/

Please email us at contact@hazelaid.com so we can work on a fix for you.

Thanks again,

Brian

Hi Rachel,

Thanks for writing and I'm so sorry about that. As useful as it is, Baltic amber is also fairly fragile. It's possible that something happened to it in transit that more than one bead in a row was cracked like that. :/

But we have a 90 day warranty on all of our products, if you write to us at contact@hazelaid.com with your order number we'll get you a free replacement ASAP! :)

Thanks again,

Brian

That is 100% correct, the lighter the color of the amber, the more releative succinc acid 'power' it has. Dark Cognac is going to be perhaps half as powerful as the yellow & white Milk & Butter / Super Butter beads.

Hi Dymond,

Thanks for the review, with skin issues such as eczema, you'll know for sure if it's helping only after 2-3 weeks of 24/7 wear. If it doensn't help after week three of continous skin contact (and getitng wet every day or two in the bath or shower) then it's very unlikely to help after that point. It'll still be useful for heartburn / reflux though, works almost 100% of the time for those symptoms.

That said, keep the hazelwood on and make a final determination after week 3. And of course if you have any questions just write us! :)

Thanks again,

Brian

Hi Jennifer,

Thank you for writing and I’m so sorry about that. We have a 90 day warranty on all of our items that protects against defects and / or damage. Please email us at contact@hazelaid.com so we can troubleshoot this for you! :)

Thanks again,

Brian