Shipping Information

RATES - Shipping on most orders is just $2.99 USD - (Orders including a Hazelwood Zinc Ointment will generate a higher shipping charge, based on your location.)

Ordering more than $75 in jewelry? You may qualify for free shipping, see details below.

YOUR ADDRESS - Please make sure your ship-to address is correct / current. We cannot be responsible for lost packages which were shipped to an incorrect address provided by you. Immediately after you place an order our cart system contacts you to confirm your order and ask you to check your shipping address one final time. If you do note an incorrect address, please let us know immediately. We often ship orders within one business day. Should you need to contact us regarding your shipment, please e-mail us at contact@hazelaid.com

PAYPAL eCHECKS - Paying through PayPal using the eCheck option will delay the shipment of your order. We are not able to ship the order until the eCheck clears which usually takes 3-4 business days. If you've placed an order using an eCheck and would like to cancel it and pay by credit card, please contact us.

*Postal Insurance is Highly recommended for international orders.*

Shipping within the U.S.

Most orders to the US will be shipped via USPS First Class. Average delivery time takes 3-5 business days (just under a week), from the time that the parcel enters into the postal system. Our typical packing cutoff times are as follows:

Order by Sunday Midnight PST - Ships Tuesday by 4:30 PM

Order by Tuesday Midnight PST - Ships Thursday by 4:30 PM

Order by Thursday Midnight PST - Ships Friday by 4:30 PM (or in some cases Saturday by Noon)

Most of the time a tracking number is available and will be emailed to you automatically following a shipment notice.

*Orders including a Hazelwood Zinc Ointment must ship from Canada via Canadapost and will not have a tracking number.

Shipping within Canada

Orders to Canada will be shipped via CanadaPost Light Packet. Average delivery time takes 2-9 business days, depending on how close you are to a major city postal center.

Shipping Internationally

Jewelry orders under $75 are $6.99 to anywhere in the world. The size of International orders is limited. If you are getting an error at checkout and have several pieces of jewelry in your cart, you may need to split your order into two smaller ones. Hazelaid is not liable to replace or refund any product disallowed by the customs of your home country. Customs and duty charges levied on your orders your responsibility.

*Zinc Ointments are not available for shipment to International addresses.

*Postal Insurance is HIGHLY recommended on International orders.

*Australian customs can take up to 3 weeks to clear.

*We do not replace lost orders to India, Mexico, Africa, or Israel.

Free shipping codes for orders of $75+ in jewelry

There are three potential codes that could apply to your order depending on your destination, be sure to use the correct one:

Only jewelry in your cart, totals more than $75 and is going to the US - Use the code jewelrytotals75*

Only jewelry in your cart, totals more than $75 and is going to Canada - Use the code jewelrytotals75can

Or you have at least $75 in jewelry in your cart but ALSO have an Zinc Ointment in your cart use the code jewelrytotals75plus to get a $2.99 credit against your subtotal (sort of an equal-value workaround).

*If you have more than 12 items of jewelry in your cart this code won't work, please contact us to refund your shipping manually. :)

Postal Insurance

We are now offering postal insurance on orders within North America for just $1.99. Insurance is available for International orders for $2.99. This means we will reship your order for free should it fail to arrive due to an issue with the postal system (pretty rare, but it still happens). *Highly recommended for International orders.* Note that the insurance does not cover orders lost due to mistakes in the provided shipping address, or if the customs of your international location refuses the parcel. Click here to add insurance to your order.

*Orders over $100 have higher insurance rates, see the postal insurance page for more details.