Frequently Asked Questions

Q: My child is teething, which is better: Hazelwood or Baltic Amber?
A: Baltic Amber lasts longer if you’re careful to not break beads or get it coated with lotions and other products. But if there are ANY acidity issues such as eczema, acid reflux, frequent rashes, then you’ll want to go with hazelwood or hazel-amber.  It’ll help with the teething just as well.  

 

Click here to learn more about Baltic Amber and get answers to common questions more specifically about Baltic Amber.

 

Click here to learn more about Hazelwood and get answers to common questions more specifically about Hazelwood.

 

Q: Can you wear both Hazelwood and Amber at the same time?
A: Yes you can!  The succinic ‘acid’ that Baltic Amber releases into your skin is actually an ‘alkalinizing’ acid, like lemon juice.  So it’ll work in tandem with your hazelwood, not cancel each other out.  We do not, however, recommend wearing more than one necklace at a time. Because the child sized necklaces are designed with a safety release that opens up in the event of it getting caught on something (to prevent choking), wearing two necklaces would cut in half the weight-stress placed on each necklace and might impede the safety mechanism from doing its job. Instead, we suggest you try a hazel-amber necklace (with a some of each substance) or using one of them as a necklace and the other as a bracelet or anklet (by wrapping it twice around the desired extremity).

 

Q: What size should I get?

A: We don't offer size recommendations, just because everyone is different (if you've ever bought children's clothes you know just how true this is, sizes are kind of silly).  Instead we recommend using a tape measure (or just a string and ruler) to measure wherever you're planning on putting the jewelry.  Usually this means neck size, ideally for adults you're going to want it to be long enough that it stays under your collar so that skin contact is maintained.  For a younger child you're going to want to make sure there's enough room to get a couple of fingers in there (so it's not too tight) but not so large that they can get it up over their chin and chew on it.  Also there is less chance of getting caught on something and triggering the safety mechanism (which usually means it's not wearable).

 

Q: What if the safety mechanism does get triggered?  Do you offer a discount on a replacement?

A: Yes we do! :)  We will happily replace any broken item at a 40% discount (about at-cost for us), regardless of the reason of it breaking.  We know how frustrating it can be to have something break and don't want to profit off of replacement items.

 

Q: I think my item was defective / it arrived broken, what kind of warranty do you offer?

A: We offer a full 90 day replacement for defect, so if it arrives broken or breaks due to a manufacturing issue, just let us know and we'll send a replacement to you immediately. :)  In some cases we may ask if you're willing to return the broken / defective piece so we can return it to the relevant supplier for a rebate on our end or so we can inspect the reason for failure.  If that's the case we'll first send you a replacement so that you can use the same packaging to return the item and we'll cover the return postage.  Please do not send anything to us without contacting us first for instructions as we have separate return addresses for the US and Canada.

 

Q: How long before I should see results?
A: Baltic Amber generally works for most everyone and you should feel some pain relief within a half hour or so, but for full effect, give it at least an hour to warm up.  Some conditions continue to improve with consistent wear. Hazelwood may take up to three weeks for the full effect to be seen as it slowly balances the acid levels in your body.  If after three weeks of continuous contact with your skin you don’t see any improvement, it is likely that your condition isn’t acid-based.  

 

Q: How long before I need a new Hazelwood necklace?
A: The jewelry can last anywhere from three to twelve months before becoming fully saturated depending on each person's level of acidity.  At that point you’ll notice a resurgence in you symptoms as your body tries to readjust.  First-timers may use up their initial necklace much faster as their acidity levels are higher, sometimes in just a few weeks.  Subsequent jewelry should last progressively longer each time.

 

Q: The color or style I want is out of stock, how long before it comes in?
A: Hazelwood (of all bead-kinds) restocks about every two weeks, Baltic amber is once a month towards the end of each month.  You can now be automatically updated the moment we restock our system by clicking on the red 'Notify Me' box on the upper right hand side of any page of an 'out of stock' item.  (Note that this will only show up when navigating in the desktop view, mobile viewers will need to switch to the desktop view to get this option.)  We also post on Facebook and Twitter whenever we restock a particular category of item, you can like and/or follow us for updates.

 

Q: Is there enough amber on the Hazel-Amber necklaces to get the full effect of the amber?
A: No.  While the additional amber may help decrease pain somewhat, these are still primarily hazelwood necklaces and should be viewed as such.

 

Q: I’d like a discount, do you have any current promotions?
A: The best way to keep tabs on our promotions is by joining our mailing list and liking our Facebook page and/or following us on Twitter.

 

Q: Do you have tracking?
A: No at this point we don't do tracking on these items, which helps us keep S&H really affordable.

 

Q: I ordered a while ago but it still hasn't arrived! :(
A: If you're in the US it's possible that it's a customs thing (we ship from Canada, US customs can occasionally slow down a package at their discretion). But very few items are ever actually lost, most are just delayed.  First check that your order actually went through, you should see a bank withdrawal, credit card charge, or if you used a PayPal account, check your transactions.  If it went through, the next thing to check is the address we received as the ‘ship to’ address.  Once in a while the address we get is out-of-date.  If all that checks out on your end please contact us ASAP so we can check into things from our end! :)

 

Q: Is there any way to get my order faster if I pay more?
A: No.  With most of our orders coming from across the US / Canada border, customs slows things down unless you pay an exorbitant sum.  However if you visit our HazelaidExpress.com store you can find some of our most popular styles available for overnight shipping options from within the US. Also, Amazon Prime members are eligible for free two-day shipping.

 

Q: Do you accept forms of payment other than PayPal?  Can you take phone orders?
A: We take all major credit cards, in addition to PayPal.  We don't have the ability to take orders over the phone, and don't have access to your credit card number.

 

Q: I want to add to my order, can you just run my card again?
A: No, but what we can do is take any additional orders you've placed and bundle them to ship together (and refund you after the fact for any duplicate S&H).  This is the best way to add to your order, and it guarantees that the inventory you select gets taken out of stock so no one else snags it while you're in communication with us.  Just email us to let us know that you'd like the two orders bundled, and as long as the first one hasn't gone out (you'd have a shipping confirmation if it did usually) then we should be good.

 

Q: I made a mistake on my order, can I have it adjusted?  How long do I have before it's too late?
A: We usually ship within 48 hours so you have that brief window to contact us about issues / adjustments.  If it is a simple adjustment to the size of a single piece, we can usually handle that without a lot of trouble.  If it is a multi-piece adjustment, then we'll recommend refunding your order and starting over.  This protects you as we've found that we're not so good at filling orders that have been adjusted manually, those usually have problems, mistakes are made, delays, etc.  Way better that you just start over with a new order and we can refund the old one.  If you simply would like to add to your existing order, see the answer to the prior question.

 

Q: I'm outside North America and I'm getting a shipping error...
A: Our system limits the size of International orders.  If you'd like to get more items you can do this by breaking your order down into smaller amounts.  Each will ship separately.  We also HIGHLY recommend getting the insurance that will be offered you just prior to checkout, or you can find it directly by clicking here.

 

Q: Do you take special orders?
A: No, we've had to stop taking special orders at this time.

 

Still have questions?  Please write us!

 

Click here to learn more about Baltic Amber and get answers to common questions more specifically about Baltic Amber.

 

Click here to learn more about Hazelwood and get answers to common questions more specifically about Hazelwood.